COVID-19 Operational Protocols

Covid 19 – Operating Protocols

 

We are very excited to operating for the 2020 season with new safety and health measures in place. Please feel free to call us if you have any detailed questions about our operating procedures.

The primary steps we are taking to keep our customers, staff and the public safe are described below:

Reservations in advance are required – please book online or over the phone prior to arriving in Deep Cove. We suggest booking at least 1-2 days in advance

Limited capacity – We have reduced our operating capacity to ensure that we limit crowds and gathering at our location

Staggered Bookings and Arrivals – We are staggering the arrival of guests to reduce line ups and congestion for our customers and staff

Limited Group Size – We have a maximum group size of 4 people within a single reservation.

Sanitization of all shared equipment – Using cleaning methods approved by Vancouver Coastal Health, we are sanitizing all shared equipment between uses

Prepayment and waivers – We are requiring that all guests pay in full in advance and sign waivers online prior to arrival to reduce the duration of check-in and customer interaction.

Traffic flow management – With the support of the District of North Vancouver, we have implemented one way traffic flow along the sea wall in front of our office to reduce the likelihood of congestion and contact with customers, public and staff.